Are your Dealer Partners providing a top quality, highly effective service that conforms to pre-agreed Best Practice objectives?
If the answer is no then we can help with our series of Best Practice guides that have been developed to help businesses achieve the gold standard in service delivery and performance improvement. This ensures that essential processes and procedures are met in line with current business theory and practice for the benefit of all involved.
These online guides act as a set of building blocks in processes and procedures, measured against targeted KPI’s that include business efficiency and customer experience. Monitoring how your Dealer Partners deliver these processes and procedures and the manner in which they do so.
We have produced our Best Practice guides to ensure that Dealer Partners and their Managers are aware of their responsibilities regarding compliance with business processes and procedures, specific to their particular area of operation and customer experience. Embedded SMART actions, often with accompanying text, provide a universal view of the entire series thereby enabling Managers to spot gaps which need to be addressed.
Further support is provided with a self-assessment function which advises about compliance and the best actions to take in order to achieve this.
Technical knowledge and business awareness are valued competencies but of equal importance are customer-facing skills, attitudes and values that help define the ethos of the Dealership. What the Dealership does is vital but equally, how they do it is also a crucial aspect.